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E-Commerce Operations Associate

Los Angeles, CaliforniaFull-time
About the Job
Short Summary: The Operations Associate position is a critical role in the organization. As we're a small team, you'll be a Jack/Jill of all trades to start. You'll help us lead new growth initiatives, manage global production, manage vendor relationships, keep the shop running smoothly as we scale, execute on growth initiatives, and build a team in our Los Angeles HQ. You'll work closely with the company’s leadership on a daily basis. Our hope is to groom this person into a COO role within 18-24 months.

RESPONSIBILITIES:
  • Assist with new collection launches (usually 2-3 times a year) and product launches from end to end: preparation of assets (image, video, copy), design of marketing materials, capacity planning with suppliers, fulfillment, etc.
  • Manage our supply chain and make sure we can keep pace with demand.
  • Identify ways to optimize our supply chain from a cost and lead time perspective.
  • Manage vendor relationships (warehouse, materials suppliers, factories, packaging suppliers, etc.).
  • Take the lead on international growth initiatives and rapid expansion.
  • Hire a team to support you (and manage them!).
  • Build, maintain, and continuously update P&L, cash flow, budget, and other financial forecast models, as well as inventory-level forecasts.
  • Prepare month-end commentary on inventory variances between forecasts and actuals.
  • Manage P&L in coordination with CEO.
  • Oversee the Finance function and coordinate monthly book closes, FP&A, financial modeling, fulfillment and negotiation of debt/loan obligations, and vendor audits.
  • Assist/lead efforts in: customer support, HR, FP&A, product development and various administrative matters.

QUALIFICATIONS:
This role is ideal for those currently working at a management consultancy, investment bank, high growth e-commerce company, or similar high-performance environments. Previous experience in retail or merchandising is not required, but candidate should be interested in learning all things e-commerce fast.
  • 2-3 years at a high growth e-commerce company (doing at least $10 million/year in annual revenue).
  • Analytical skills are absolutely imperative. You should feel very comfortable in Excel and be able to make business decisions based on numbers.
  • Experience managing high performing teams under intense pressure.
  • Excellent communicator; “can-do” attitude; doing whatever it takes to get things done.
  • Extremely organized and pay the closest attention to detail.
  • Strong familiarity of SQL, R, and other data-centric programming languages.
  • Ability and willingness to work at night and on weekends (as necessary).
  • Comfortable with e-commerce platforms such as Shopify, Data Studio, Google Analytics, 3PLs dashboard, Inventory Planner, etc.
  • B.S. or MBA degree from a top-tier accredited university.
  • Knowledge of GAAP accounting, and experience with sales, gross margin analysis, inventory trends, and expense management strongly preferred.
  • BONUS: Speaks Mandarin and/or have worked with manufacturing facilities in China previously.

DESIRED QUALITIES:
  • Entrepreneurial → Must be able to do job effectively without a lot of oversight; take ownership over projects that you may not have a lot experience in.
  • Ability to Manage Up and Down → Ability to demand better performance from team members, while also managing expectation throughout the company.
  • Scrappy → Ability to do more with less than others, and rewrite the rule books where you see inefficiency.
  • Slightly Paranoid → You should be slightly paranoid and overly conservative when it comes to inventory projections and PO placements, and should strive for 0 stock out days.
  • Incredibly Analytical & Great at Excel → You you should feel comfortable crunching numbers, working within Excel, and building out complex forecasting models.

IN YOUR COVER LETTER, PLEASE INCLUDE YOUR ANSWERS TO ALL OF THE FOLLOWING QUESTIONS; APPLICANTS WHO APPLY WITHOUT ANY ANSWERS IN THEIR COVER LETTERS WILL NOT BE CONSIDERED. 

  • This role requires strong attention to detail. Tell us why you're the right fit for the job!
  • What is the most complex thing you've done in Excel?
  • Imagine that we have accidentally sent two of the same product to a customer who ordered only one. The parcel (containing two items) has already arrived and has been signed for by the customer. Naturally, we want to get the extra item back. What do you do? (You don't need to go looking for our policies as we don't actually have anything published relating this situation...we're just looking for a common sense answer!)
  • Why do you want to work at Primary Goods?
  • Desired salary.

WHY JOIN PRIMARY GOODS?
  • Classy and upscale office with unlimited snacks and drinks.
  • Early-stage opportunity at a fast growing rocket ship. Be a part of something big.
  • Regular team dinners and fun events: you’ll find a strong culture of like-minded people here.
  • Performance bonus available every quarter/half for employees that hit goals and exceeds expectations.
  • Great career growth opportunity—you’ll have direct access to leadership team 24/7.
About Primary Goods

Primary Goods (https://primarygoods.com/) is a global e-commerce company focused on sleep and wellness. Primary Goods started with an idea in 2013: we loved the idea of making our beds, but actually having to do it every morning was just a chore. Life is too short for that, so we asked ourselves: what if all you had to do to make your bed was to fluff your duvet covers? We built a solution that enabled our customers to do just that, and launched on Kickstarter. Within the first day, we blew past more than 5x our goal, and was featured in the Today Show, NPR, BuzzFeed, Forbes, the Washington Post, and many other outlets. Since then, we've grown more than 10x every year, and you'll be an integral part of our journey as we continue to scale and improve how people around the world go to bed... and wake up happier.